Last Updated: 12/3/2025

This Refund, Cancellation, and No-Show Policy applies to all services offered through this website, including Executive Hotline services, Written Decision Briefs, Decision Brief Packages, and Fractional COO services.

1. ALL SALES FINAL

Due to the nature of executive advisory and professional services, all sales are final. Fees paid are non-refundable once a service is purchased, except as expressly stated in this policy or as required by applicable law.

All COO Toolbox products are digital, delivered immediately upon purchase, and are non-refundable and non-returnable.

2. PRE-CALL QUESTIONNAIRE REQUIREMENT FOR EXECUTIVE HOTLINE AND DECISION BRIEF PACKAGES

A pre-call questionnaire is required for Executive Hotline services and all Decision Brief Packages. Failure to complete and return the required questionnaire within the requested timeframe will result in the forfeiture of the Executive Hotline Call or Decision Brief Package without refund or rescheduling. Calls will not proceed without receipt of the completed questionnaire, as it is required for preparation and delivery of the service.

3. CALLS INCLUDED IN EXECUTIVE HOTLINE AND DECISION BRIEF PACKAGES

Rescheduling or Cancellation

Scheduled Executive Hotline or Decision Brief calls may be rescheduled with at least 24 hours’ notice, subject to availability. Requests for rescheduling made with less than 24 hours’ notice are not eligible for rescheduling or refund. Similarly, requests for cancellation made with less than 24 hours' notice are not eligible for refund.

Rescheduling is permitted once only; if you can't attend the rescheduled time, no refunds will be issued.

No-Shows

Failure to attend a scheduled call, failure to submit the required pre-call questionnaire, or failure to be available at the scheduled time constitutes a no-show. The session will be forfeited without refund, credit, or rescheduling.

Late Arrivals

Sessions will end at the originally scheduled time regardless of late arrival. Time lost due to late arrival will not be extended, rescheduled, or refunded.

4. SCOPE SIGN-OFF REQUIREMENT

Scope Document

For all Decision Briefs and Decision Brief Packages, a written scope document will be provided outlining the decision to be addressed, assumptions, and deliverables. Written sign-off on the scope is required before any work will begin. Work on a Decision Brief does not commence until the signed scope approval is received.

Service Level Agreement Timing

The applicable service level agreement (48-hour or 24-hour turnaround based on service purchased) begins only after written scope sign-off is received, not from the date of purchase or the date/time of the Hotline call.

Failure to Provide Timely Sign-Off

If written scope sign-off is not received within 48 hours of issuance, the service will be cancelled and will not be eligible for refund, rescheduling, or credit.

Scope and Refund Eligibility

Once written scope sign-off has been received, the service is considered in progress and is not eligible for refund.

Minor factual clarifications are included. Requests for additional analysis, expanded scope, new decisions, or substantive revisions are outside the original engagement and may require a separate service purchase that we mutually agree on in advance - in terms of both scope and cost.

5. SUBSCRIPTION TERMS OF FRACTIONAL COO SERVICES

Fractional COO services are offered as a three (3) month subscription commitment. By purchasing Fractional COO services, the client agrees to a minimum three-month engagement.

The subscription fee will be automatically charged every 30 days for a total of three billing cycles. Once purchased, the subscription may not be paused, cancelled, or refunded, in whole or in part, for any reason.

Fractional COO services are provided on a flat-fee, capacity-based basis, not hourly billing. While a monthly capacity maximum applies, time is not itemized, tracked, or reported on an hourly basis. Unused capacity does not roll over and is not refundable.

The subscription does not automatically renew at the end of the three-month term. Any continuation of services beyond the initial term requires mutual agreement and a new subscription purchase.

6. COO TOOLBOX (DIGITAL PRODUCTS)

All COO Toolbox products — including, but not limited to, tools, templates, worksheets, calculators, and digital resources —are delivered electronically and are considered fully consumed upon delivery.

No refunds, returns, exchanges, or cancellations are permitted for digital products.

7. EXCEPTIONAL CIRCUMSTANCES

In rare circumstances where services cannot be delivered due to unforeseen events beyond reasonable control, every effort will be made to reschedule at a mutually-convenient time. In the sole discretion of No.2 COO, consideration of a refund or service credit may be made if a mutually agreed time to reschedule can't be accommodated. Any such consideration does not constitute a waiver of this policy.

8. PAYMENT DISPUTES AND CHARGEBACKS

Clients are encouraged to raise billing concerns directly prior to initiating a payment dispute. Unauthorized chargebacks may be disputed and may result in denial of future services.

9. BUSINESS CLOSURES AND AVAILABILITY

Executive support services are provided based on availability and scheduled engagement periods. From time to time, services may be unavailable due to official business closures.

Planned business closures will be posted in advance on this Contact Me page. During these closure periods, no services will be provided, including but not limited to Executive Hotline calls, Written Decision Briefs, Decision Brief Packages, and Fractional COO services. COO Toolbox products will still be available for download and use.

Messages or requests received during a posted closure period will be addressed after normal business operations resume. Closure periods do not pause, extend, or alter the terms of any subscription or service unless explicitly agreed to in writing.

Clients are encouraged to review posted closures prior to scheduling calls, submitting requests, or purchasing time-sensitive services.

If illness, emergency, vacation, or another unexpected circumstance requires pausing services, impacted clients will be notified by an email that includes information on how to reschedule at a mutually convenient time. No refunds will be provided.

10. COMPLIANCE WITH LAW

This policy is intended to comply with Nevada and U.S. federal law. Where applicable law requires rights that supersede this policy, those legal requirements will control.

11. CONTACT INFO

Questions regarding this Refund | Cancellation | No Show Policy may be directed to:

Kelly Valandra

No.2 COO

Email: hello@no2coo.com

State of Operation: Nevada, United States